Hi friends! If you’re looking for an exciting opportunity in the dynamic field of online proctoring, Examity Online Proctoring India Pvt Ltd is hiring for the role of Process Associate with rotational night shifts based in Hitech City, Hyderabad. This position offers a chance to be part of a growing team that prioritizes excellent customer service and technical support.
Process Associate | Examity Online Proctoring India Pvt Ltd
Job Overview
| Job Role | Process Associate |
|---|---|
| Company | Examity Online Proctoring India Pvt Ltd |
| Qualification | Any Graduate |
| Experience | 0 – 3 years |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hitech City, Hyderabad |
| Skills/Requirements | Excellent communication, Technical aptitude, Customer service skills |
Job Summary
As a Process Associate at Examity Online Proctoring India Pvt Ltd, you’ll play a vital role in proctoring online examinations and providing support to test takers. With an array of responsibilities that include ensuring exam integrity and maintaining customer satisfaction, this position is ideal for those seeking growth in the customer service and operations field.
Responsibilities
- Proctor exams virtually, ensuring compliance with exam rules.
- Act as a liaison between operations staff and test takers, resolving any connectivity issues.
- Log active interventions for reporting purposes.
- Oversee investigations into any alleged test misconduct.
- Assist in verifying the identity of test takers, ensuring prerequisites are met.
- Document examination processes within the database.
- Report technical issues to the support team during exams.
- Participate in weekly review meetings.
- Deliver excellent customer service through chat and email.
Desired Attributes
- Strong verbal and written communication skills in English.
- Ability to address problems swiftly and with critical thinking.
- Proficiency in web-based applications and the Microsoft Office Suite.
- Capability to achieve positive customer satisfaction results.
Benefits
- Competitive pay.
- Two-way cab services in selective regions.
- A healthy work culture that promotes growth.
- Opportunities for learning and development.
- Company-sponsored health insurance.
- Referral award program.
Additional Position Information
This is an office-based role located in Hitech City with rotational night shifts. The core workdays consist of 5 days per week, and shift schedules will be defined according to the business requirements.
How to Apply
To be considered for this fantastic opportunity, follow these steps:
- Click the Application Link Provided below.
- Fill out the application form with the required details.
- Submit your resume and cover letter.
- Await contact from the HR team for further steps.
FAQs
- What is the pay range for the Process Associate role? Salary details are not disclosed but are competitive.
- What are the working hours? The role involves rotational night shifts, with 5 working days per week.
- Is training provided for the role? Yes, on-the-job training will be provided to ensure you are well-prepared.
- What is the company culture like? Examity promotes a health-focused work culture with opportunities for growth.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.