Hi friends! Are you ready to take on a new and exciting role in the customer support field? Navi Technologies Pvt. Ltd. is seeking enthusiastic individuals to join their team as Customer Support Executives. This position is a fantastic opportunity for those looking to grow in a dynamic environment while helping customers with their personal loan inquiries.
Navi Technologies Pvt. Ltd. – Customer Support Executive Role
| Job Role | Customer Support Executive |
|---|---|
| Company | Navi Technologies Pvt. Ltd. |
| Qualification | Not Specified |
| Experience | No prior experience required |
| Salary | ₹3,00,000 / Year |
| Job Type | In Office, Full Time |
| Location | Bengaluru |
| Skills/Requirements | Customer support experience, communication skills, multilingual abilities, problem-solving skills |
Job Summary/Overview
As a Customer Support Executive at Navi Technologies Pvt. Ltd., your primary responsibility will be to engage with customers through live chat regarding personal loans. You’ll provide them with accurate information about products and services while ensuring compliance with company policies. This role offers a unique opportunity to assist customers in multiple languages, creating a seamless experience for everyone.
Responsibilities
- Manage live chat interactions with customers about personal loan inquiries.
- Provide accurate and clear information regarding products, services, and company policies.
- Assist customers in multiple languages to ensure consistency in service.
- Ensure adherence to company policies during all customer interactions.
- Escalate issues to the relevant internal and external teams as necessary.
- Conduct outbound calls to follow up with customers and address their concerns.
Requirements
- Previous customer support experience, particularly in a chat-based environment, is preferred.
- Exceptional grammatical and communication skills including typing speed and accuracy.
- Ability to manage multiple chat conversations simultaneously.
- Flexibility to adapt to changing schedules and work in rotational shifts.
- Basic computer skills and familiarity with online chat platforms.
- Strong interpersonal skills to build rapport with customers.
- Experience in outbound calling is a plus.
- Fluency in English and knowledge of Hindi, Telugu, or Malayalam will be beneficial.
- Good problem-solving skills and a strong sense of empathy.
How to Apply
To apply for this position, follow these steps:
1. Click the Application Link Provided below.
2. Complete the application form with your details.
3. Submit your application and wait for a response from our recruitment team.
FAQs
1. Is prior experience required for this role?
No prior experience is necessary; the company is open to candidates from various backgrounds.
2. What are the working hours for the position?
This is a full-time, in-office role with rotational shifts.
3. Will training be provided?
Yes! Navi Technologies Pvt. Ltd. provides comprehensive training to all new hires.
4. What perks come with this job?
Employees enjoy benefits such as medical insurance, in-office food, beverages, and access to Gym/Yoga facilities.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
Join the passionate team at Navi Technologies Pvt. Ltd. and make a difference in customer support! We look forward to your application!