Intouch CX: Customer Service Representative
| Job Role | Details |
|---|---|
| Customer Service Representative | Intouch CX |
| Qualification | Students and graduates from any field |
| Experience | No prior experience required |
| Salary | 2,50,000 to 4,00,000 per year |
| Job Type | In Office |
| Location | Bengaluru |
| Skills/Requirements | Excellent communication, problem-solving, and customer service skills |
Job Summary/Overview
As a Customer Service Representative at Intouch CX, you will play a crucial role in providing top-notch support to customers through various communication channels. Your primary responsibility will be to address inquiries, resolve issues, and enhance customer satisfaction. This position is ideal for individuals who thrive in a fast-paced environment and love helping others.
Responsibilities
- Deliver outstanding customer service through voice and non-voice channels, including phone, email, and chat.
- Address customer inquiries and provide solutions in a timely manner.
- Maintain a positive and empathetic attitude when interacting with customers.
- Document customer interactions accurately and update relevant records.
- Escalate complex issues to the appropriate teams when necessary.
- Meet or exceed performance metrics related to customer satisfaction and resolution times.
- Adhere to company policies and procedures.
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to connect with customers.
- Content writing skills are a plus.
- Proven customer service experience is preferred but not mandatory.
- Willingness to work in an in-office environment.
- Open to students and graduates from all disciplines; freshers are welcome.
Perks and Benefits
- Comprehensive medical insurance.
- Transportation support.
- Food and beverage provisions during working hours.
How to Apply
If you’re interested in joining Intouch CX as a Customer Service Representative, follow these steps to submit your application:
1. Click the application link provided below.
2. Fill out the application form with your details.
3. Submit your application and keep an eye on your email for further instructions.
Important Links
FAQs
- What is the location for the job?
The position is based in Bengaluru. - What qualifications do I need to apply?
Students and graduates from any field are welcome to apply. - Is prior experience necessary?
No prior experience is required; freshers can apply! - What are the working hours?
The role requires full-time in-office attendance, with a 5-day workweek.
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.