Hi friends, if you’re looking for a rewarding career opportunity with a well-established company, Vedantu is currently hiring for the position of Student Care Specialist. This role offers a chance to positively impact the educational journeys of students while working in a flexible, remote setting.
Vedantu – Student Care Specialist
| Job Role | Student Care Specialist |
|---|---|
| Company | Vedantu |
| Qualification | Graduate in any discipline |
| Experience | 6 months – 2 years (Freshers with exceptional communication skills are welcome) |
| Salary | ₹10,000 – ₹15,000 per month |
| Job Type | Full-time |
| Location | Remote |
| Skills/Requirements | Customer service, Problem-solving, Communication skills |
Job Summary/Overview
In the role of Student Care Specialist at Vedantu, you will be the first point of contact for students seeking assistance through various channels such as calls, chats, or emails. Your mission is to ensure a smooth support experience, addressing concerns and resolving issues effectively to maintain high levels of student satisfaction. What makes this opportunity unique is the flexibility of working from home while being part of a dynamic team dedicated to enhancing educational support.
Key Responsibilities
- Manage inbound requests received via calls, chats, or emails according to established processes.
- Collaborate with cross-functional teams to resolve student issues.
- Take ownership of concerns raised by students, ensuring prompt closure within the specified turnaround time.
- Maintain professionalism and enthusiasm when interacting with students.
- Follow up on unresolved queries to ensure complete issue resolution.
- Adjust to changing standard operating procedures as needed.
Requirements
- Education: Graduate in any discipline.
- Experience: 6 months to 2 years preferred, but freshers with excellent communication skills will also be considered.
- Skills: Strong customer service orientation, problem-solving abilities, and effective communication skills.
How to Apply
- Click the Application Link Provided below.
- Fill out the application form with accurate information.
- Double-check all details before submission to ensure accuracy.
- Submit your application as instructed on the official website.
Important Links
Frequently Asked Questions
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What are the main responsibilities of a Student Care Specialist at Vedantu?
Your responsibilities will include handling student inquiries via calls, chats, and emails, ensuring issues are resolved efficiently, and monitoring student satisfaction levels. -
What qualifications are ideal for this position?
A graduate degree in any field is required, along with 6 months to 2 years of experience. Freshers with strong communication skills are also encouraged to apply. -
Is this job remote?
Yes, this is a full-time remote position offering flexibility and work-from-home options. -
What is the salary range?
The monthly salary ranges between ₹10,000 to ₹15,000 based on experience and qualifications.
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.